Christmas Customer Service Hours

It's time to eat, drink and be merry with the ones we love.  Our customer service team will be unavailable on public holidays throughout the festive period.  We will also have reduced hours from 9am to 2pm on the 23rd, 24th and 31st December.  If you need help during this time, please email and we will get back to you as soon as possible.  Happy Holidays!

General Enquiries

Our customer care team are on hand to answer any questions via Live Chat, Email or Phone between 9am and 5pm AEST on business days.

Before you do, have you checked if your query has been answered in our Frequently Asked Questions page? If it hasn’t, our team will endeavour to get back to you as quickly as possible.

Need Help?

If you need help or have any queries don’t hesitate to contact our Aquila Online customer care team via Live Chat, via the form provided, or by emailing

You may also call our team on:

Australia Orders:

1300 4 AQUILA (1300 427 845)

New Zealand Orders:

+613 8412 9800

Head Office:

204 - 206 Gipps Street,
Abbotsford, VIC 3067
(03) 8412 9800

Wholesale Enquiries:

We would welcome the opportunity to discuss wholesale enquiries with aligned retail partners in both branded and private label development.

Please forward your enquiry to or contact our team on the above Head Office details.