General Enquiries

Our customer care team are on hand to answer any questions via Live Chat, Email or Phone between 9am and 5pm AEST on business days.

Before you do, have you checked if your query has been answered in our Frequently Asked Questions page? If it hasn’t, our team will endeavour to get back to you as quickly as possible.


Need Help?

If you need help or have any queries don’t hesitate to contact our Aquila Online customer care team via Live Chat, via the form provided, or by emailing

You may also call our team on:

Australia Orders:

1300 4 AQUILA (1300 427 845)

New Zealand Orders:

+613 8412 9800

Head Office:

7 Saligna Drive, Tullamarine, VIC 3043 Australia

(03) 8412 9800

Wholesale Enquiries

We would welcome the opportunity to discuss wholesale enquiries with aligned retail partners in both branded and private label development.

Please forward your enquiry to or contact our team on the above Head Office details.


Who can we connect you with?
In-Store Team
Connect live with our in-store team for product advice and recommendations.
chat with the team in-store
Customer Service
Chat to customer service for support with an enquiry such as an order or a return.
chat with customer Service