General Enquiries

Our Customer Service Team are on hand to answer any questions via live chat, email or phone between 9am and 5pm AEDT, Monday to Friday.

Have you checked if your query has been answered in our Frequently Asked Questions page? If it hasn’t, don’t hesitate to contact our team via live chat, via the form provided, or by emailing  If you have a product related query, our in-store team are also on hand to chat to you via 'Aquila LIVE'.  Simply look out for the 'LIVE' icon in the bottom right-hand corner of your screen.

For all phone enquiries, please contact:

Australia Orders:

1300 4 AQUILA (1300 427 845)

New Zealand Orders:

+613 8412 9800 

Head Office Details

7 Saligna Drive, Tullamarine, VIC 3043 Australia

(03) 8412 9800 

Wholesale Enquiries

We would welcome the opportunity to discuss wholesale enquiries with aligned retail partners in both branded and private label development.

Please forward your enquiry to or contact our team on the above Head Office details.


Who can we connect you with?
In-Store Team
Connect live with our in-store team for product advice and recommendations.
chat with the team in-store
Customer Service
Chat to customer service for support with an enquiry such as an order or a return.
chat with customer Service